Refund & Cancellation Policy
At myxflinity.com, we aim to provide reliable and high-quality TV and Internet services. This Refund & Cancellation Policy explains the conditions under which refunds and cancellations may be granted. By subscribing to our services, you agree to the terms outlined below.
Service Activation & Installation Fees
Installation and activation fees are non-refundable once services have been installed and activated.
If installation cannot be completed due to infrastructure limitations or technical issues on our end, a full refund of any prepaid charges will be issued.
Recurring Monthly Subscription Fees
Monthly service fees are non-refundable once the billing cycle has started.
No partial refunds or credits will be issued for unused service days in a billing cycle.
Prepaid Plans
Prepaid plans are non-refundable and non-transferable once activated.
Changes to service plans will take effect in the next billing cycle.
Service Downtime & Performance Issues
We strive for uninterrupted service; however, occasional outages may occur.
If you experience service interruptions exceeding 24 hours, you may be eligible for a service credit, not a cash refund.
To request a credit, customers must report the outage to our Support Team within 48 hours of the issue.
Credits are issued at our discretion after verification and may take 3–7 business days to reflect.
Cancellation Policy
Before Installation
If you cancel before installation, you are eligible for a full refund of any prepaid fees.
After Installation
If you choose to cancel after installation:
Standard monthly plans: service will continue until the end of the billing cycle; no refund will be issued.
Contract plans: early termination fees may apply per your contract agreement.
Equipment Return Policy
If your plan includes leased equipment (e.g., router, modem, set-top box):
All equipment must be returned in working condition within 7 days of cancellation.
Unreturned or damaged equipment will incur replacement fees deducted from your security deposit or charged to your account.
Non-Refundable Charges
The following charges are non-refundable:
Installation/activation fees
Partial monthly service fees
Prepaid plans
Late payment fees
Equipment replacement or damage fees
Custom wiring or upgrade charges
How to Request Refunds or Credits
To request a refund, cancellation, or service credit, contact our Support Team:
Provide your account number, date of service issue, and reason for request.
Refunds (when approved) will be processed within 7–10 business days to your original payment method.
Contact Us
For refund-related inquiries or service issues, please reach out to:
myxflinity.com
📧 Email: support@myxflinity.com
📞 Phone:+1(888) 806-6937
🌐 Website: www.myxflinity.com
