At myxflinity.com, your satisfaction is important to us. This Refund Policy explains our procedures for refunds and exchanges. By placing an order on our website, you agree to the terms outlined below.
Eligibility for Refunds and Exchanges
We offer refunds and exchanges under specific conditions as outlined in this policy. To be eligible, items must meet the criteria listed below unless otherwise stated.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery.
To process your request, we may require:
A description of the issue
Order number or proof of purchase
Photo or video evidence of the damage or defect
Once reviewed and approved, we will offer one of the following solutions:
Replacement item (if available)
Store credit
Full refund to your original payment method
Items damaged due to misuse, mishandling, or normal wear and tear are not eligible for refunds or exchanges.
Damaged or Defective Items
If you receive a damaged or defective gadget, please contact our Customer Support team within 3 to 4 days of receiving your order. We will provide instructions for returning the item for inspection. Once verified, we will issue a replacement, store credit, or refund as applicable.
Incorrect Item Received
If you receive an incorrect gadget, please contact our Customer Support team within 3 to 4 days of delivery. We will arrange to send the correct item to you. If the correct item is unavailable, we will provide a full refund or store credit.
Change of Mind
We understand that preferences can change. If you wish to return or exchange a product for reasons other than damage or defects, please contact our Customer Support team within 3 to 4 days of receiving your order.
Please note:
You will be responsible for return shipping costs.
The item must be unused, in original condition, and in its original packaging.
A refund or exchange will only be issued after inspection and approval.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 3 to 4 business days.
Exchanges
If approved for an exchange due to damage, defect, or an incorrect item, we will send the replacement product as soon as possible after receiving the returned item.
Non-Refundable Items
Certain items are non-refundable and not eligible for return, including:
Items damaged due to customer misuse
Used items or items not in original packaging
Items returned without prior approval
Clearance or final-sale items
Digital products or services (if applicable)
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
My Xflinity
Email: support@myxflinity.com
Phone:+1(888) 806-6937
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